1. Why use Penteo's services?
- Because we are an independent company, which guarantees that the recommendations we make and the solutions we offer are not bound by third-party commercial interests - our only goal is to achieve the best possible result for our customers.
- To help make complex ICT decisions with the support of Penteo, which has extensive experience in advising leading companies in many sectors within Spain.
- To help choose the solutions and suppliers that best suit the needs of my company, thanks to the Penteo analysts' in-depth knowledge of the solutions and suppliers the market has to offer.
- So that I am always informed and up-to-date on the ICT market and trends, both locally and internationally, enabling me to get ahead and make the right choices in the face of the changes and challenges of the business, competitive and technological worlds.
- To share experiences with the ICT managers of top companies in an interactive environment, and to obtain first-hand knowledge of the keys to success and best practice as regards business, technology and organization.

2. Penteo defines itself as an analyst, not a consultant. What does this mean, and what is the difference?
Traditional technological consultancy firms make implementations and, very often, supply technological solutions that come directly from manufacturers. This means that their recommendations are not always independent. However, we at Penteo ICT Analyst do not implement hardware or software, nor do we have commercial agreements with third parties. As a result, our recommendations are always independent and we strive to find the best possible solution for the client company. Furthermore, traditional consultancy firms often use data that they get from suppliers, or internal data and analyses from other countries that do not apply to Spain.
At Penteo, however, our data comes from exhaustive analyses into market status, the positioning of market players and the experience of users that is most relevant at a local level.

3. What makes Penteo independent?
Penteo ICT Analyst is independent because we do not maintain commercial relations with any supplier of ICT goods or services; we at Penteo always have the best interests of our customers at heart, offering them the strategic, organizational and technological solutions that best suit their needs.

4.Who should I contact for more information on Penteo?
For further information, please contact us on the following phone number (in Spain): 902- 15 45 50

Penteo Forum

5.What kind of managers can take part in Penteo Forum?
Penteo Forum is aimed at managers in charge of ICT (Information and Communications Technologies) for their companies, including: systems managers, infrastructure managers, technology managers, corporate services managers and so on.

6. How do the Penteo Forum ICT managers meetings work? They are exclusive meetings where you can share first-hand experiences (both sectorial and inter-sectorial) and thoughts with other ICT managers, in a close-knit atmosphere of trust. The meetings are based around talks given by experts. We put special emphasis on interaction, for discussing points of particular interest, doubts and experiences with both the experts chairing the debates and with the other managers taking part.

7. What kind of topics are discussed at ICT managers meetings? At ICT managers meetings, we cover a wide range of topics, such as developing managerial skills (people management, leadership, etc.), key technologies, business management and strategy and internal company organization.

8. What services are included in Penteo Forum? Penteo Forum includes 3 types of service: 1) exclusive, interactive ICT managers meetings; 2) reports with independent recommendations on the ICT market in Spain (manufacturers, suppliers and solutions) and the best practice for using them; and 3) personalized advice from Penteo analysts to the ICT manager, sharing their knowledge and independent view of the market.

9. Who should I contact for more information, or to subscribe to PF? For further information please contact us on the following phone number (in Spain): 902- 15 45 50 O or at the following e-mail address: info@penteo.com

Consejo Penteo

10. What kinds of issues can I ask Penteo's advice on? Penteo offers a wide range of personalized solutions for advising companies who are making strategic and technological decisions, and for optimizing the performance of their ICT departments. As such, you can ask Penteo for personalized advice on a range of ICT issues, such as: independent advice on selecting hardware and software solutions; back-up for out-sourcing; advice on defining and implementing technological strategies; advice on developing competence and added value of the ICT team and more.

11. What are the advantages of Penteo's personalized advice? With Penteo's personalized advice service, you will get: independent recommendations; an intersectorial and international view and in-depth local knowledge — and the best practice of the highest-performing ICT organizations in Spain. Penteo also offers valuable information on market status, the positioning of market players, and the experience of the most relevant users.

12. Who should I contact for more information on Personalized Advice? For further information please contact us on the following phone number (in Spain): 902- 15 45 50 O or at the following e-mail address: info@penteo.com

Research

14. What kind of reports does Penteo offer, and how can I obtain them? Penteo publishes quarterly reports analyzing the ICT problems currently experienced by Spanish companies, and examining the technological challenges they face in the medium and long term. Our Penteo Forum service offers full access to reports on market trend analyses, suppliers, and case studies on the strategies and solutions used by companies in different sectors, with varying degrees of technological complexity. Furthermore, our reports analyze the most relevant market data and synthetically extract valuable independent recommendations on the capacities and features of the various suppliers, manufacturers and solutions. We also work on an individual basis with user companies and technology suppliers on research projects and personalized reports, adapted to suit the needs of each company.

15. How can I take part in Penteo's research?
Penteo works with a panel of business and technology managers who take part, around three times a year, and on a strictly confidential basis, in our reports and research projects. In return for their participation, the managers are given a copy of the final report with an in-depth analysis of the market, the suppliers, and our strategic recommendations. If you would like to join this panel of managers, you can contact us on: info@penteo.com

16. What methodology do you use for your research?
Our analysis methodology is based on three research fundaments: 1) Interviews with Spanish and European ICT and business managers to analyze trends, case studies and best practices in selecting, acquiring and managing technology. 2) Analysis of the competitive positioning, strategy and market viability of suppliers and technology solutions in Spain. 3) Technological forecasting of a particular market to analyze present and future growth drivers.

17. Who should I contact for more information on Research?
For further information please contact us on the following phone number (in Spain): 902- 15 45 50 O or at the following e-mail address: info@penteo.com

Penteo Métricas

18. What does the Penteo Metricas service include?
By subscribing to the Penteo Metrics service, the company has access to reports with indicators of different kinds of ICT Department activities (cost of services, user satisfaction, security and so on) and can analyze on a yearly basis the performance of the ICT Department as regards one or more of these activities, thus giving a clear picture of its position compared to other companies within the same market.

19. Is Penteo Metricas a benchmarking service?
No. Penteo Metrics is a program for on-going review and improvement of performance and efficiency in ICT use and management. Benchmarking is not an aim in itself, but a diagnostic tool. By drawing comparisons with similar companies and with best market practise, it is possible to detect inefficiencies and identify patterns for success, which can later be analyzed to provide emergency plans and plans for improvement and change.

20. Who should I contact for more information on Metricas?
For further information please contact us on the following phone number (in Spain): 902- 15 45 50 O or at the following e-mail address: info@penteo.com